No matter how large your organization gets or how many customers you acquire, every customer deserves to have the highest level of service & support. Still some organizations have inefficient customer service practices in place, that bounce a customer from person to person making him or her repeat the nature of the call over & over. The solution however is easier than you think.With Servitore the Service Call Management Software, the only thing your customer will want to repeat is doing business with your organization.
Advantages
- Built on an experience of more than 15 years
- Industry's best business practices and Practicalities of operations are in-built
- Easy to use and ready to implement with minimal Time and Cost
- Handles large volume of data with ease
- Lowest Total Cost of Ownership
Features
- Capturing of Service Calls
- Capture Items taken into custody
- Assigning Calls to Engineers
- Handling Multiple Action/Visits for a Service Call
- Repeated Calls Handling
- Pending Calls Analysis
- Monthly Service and Quality Analysis
- Engineer wise productivity and response time
- Handling Area Wise Calls / Reports
- Engineer Wise Revenue / Expenditure Report
- Service bill generation with/without Service Tax
- Service Invoice Register
- Spares consumed for Service call billing
- Service History of Customer
- Preventive Maintenance Call Auto Reminder
- Break Down Call Handling
- Renewal Reminder alert for Maintenance Contract
- Auto pop-up of MC alert on registering MC Customers Calls
- Capture Warranty information
- Reminder Alerts for Warranty closed items (You can propose for AMC)
- Item Delivered / Not Delivered Status Report
- SMS alerts to Engineers and Customers (Optional)
- Email alerts to the Customer on registering a Service Call
- Export data to Excel
- Know your cost of expenses under Warranty / Out-of-Warranty
- Generate DC to Vendors/ASP & Keep track of items pending from repair/replacement
- Many more features to Handle all types of Service Calls & Reporting
- Transfer/Re-Assign calls to different Engineer
- ASP Calls Handling
- Capture technical assistance given / required by Vendor/ASP